Privacy Policy

📄 Privacy Policy

At The Zen Flame , your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://thezenflame.store or make a purchase from us.

By using our site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

When you visit our store, we automatically collect certain information about your device and browsing activity, including:

  • Your IP address

  • Browser type and version

  • Time zone and location

  • Pages you visit and how you interact with our website

When you make a purchase or attempt to make a purchase through the site, we collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely through third-party gateways such as PayPal or Shopify Payments)

2.How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website, products, and services

  • Send promotional offers, updates, or newsletters (only if you have opted in)

We never sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us understand how visitors interact with our site and allow us to remember your preferences.

You can choose to disable cookies through your browser settings, but please note that some parts of our site may not function properly without them.

4. Third-Party Services

We use trusted third-party providers to operate our business, including:

  • Shopify – for hosting our store and processing payments.

  • Payment gateways (eg, PayPal, Apple Pay, Visa, MasterCard).

  • Analytics tools (eg, Google Analytics) – to understand user behavior and improve performance.

These third parties may collect, use, and store your data according to their own privacy policies. We encourage you to review their terms before using our site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
When you request account deletion or data removal, we will securely delete your information from our systems.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at the Email.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
All payment information is encrypted and processed securely through our verified payment partners.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: aifiverr3@gmail.com
🌐 Website: https://thezenflame.store