Terms and Conditions
Terms and Conditions
Welcome to The Zen Flame. By accessing or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before using our website.
1. General Information
This website is operated by The Zen Flame. Throughout the site, the terms “we”, “us”, and “our” refer to The Zen Flame.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional policies referenced herein.
2. Products and Services
We sell home and lifestyle products designed to enhance your space and well-being.
All product descriptions, images, and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
3. Orders and Payments
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All orders are subject to acceptance and availability.
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Prices are displayed in USD and may include applicable taxes.
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We accept secure payments via PayPal, Visa, MasterCard, Apple Pay, and other supported payment methods.
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Once your order is placed, you will receive an order confirmation email with your purchase details.
4. Shipping and Delivery
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Orders are processed within 3–5 business days.
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Estimated delivery time is 5–7 business days, depending on your location.
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We offer free and secured shipping with tracking on all orders.
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We are not responsible for delays caused by customs, incorrect addresses, or carrier issues.
If your tracking information shows that your package has been delivered but you have not received it, please contact your local post office or delivery service first. If the issue persists, contact us at the email.
5. Returns and Refunds
We offer a 15-day money-back guarantee on all orders.
If your item arrives damaged, defective, or not as described, please contact us within 15 days of delivery to request a replacement or full refund.
If you wish to return a product simply because you don’t like it, please contact us first at the email before sending it back.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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You must provide proof of purchase (order number or confirmation email).
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Shipping costs for voluntary returns (non-defective items) are the responsibility of the customer.
6. Discounts and Promotions
Occasionally, we may offer limited-time discounts or promotional codes.
These offers are subject to change or cancellation at any time without notice and cannot be combined with other promotions.
7. Intellectual Property
All content on this website — including images, product designs, text, and logos — is the property of The Zen Flame and is protected by copyright laws.
You may not reproduce, distribute, or exploit any content without prior written permission from us.
8. Limitation of Liability
The Zen Flame shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability for any claim shall not exceed the amount you paid for the product.
9. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy, available on our website.
We will never sell, rent, or share your data with third parties for marketing purposes without your consent.
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
📧 Email: Aifiverr3@gmail.com
🌐 Website: https://thezenflame.store